Step 3: Verify Your Causes
After identifying potential causes for your pain points, you are now ready to verify these causes. This step is important, since you cannot be sure if your causes are correct. Maybe people will drop your remote control purely due to poor weight distribution of your device, and hence you will not need to use resources on redesigning the keypad layout.
Why change the entire physical design of your device if the problem is purely in the weight distribution? Why redesign an entire application if people only have problems with the wording of one specific function? Fixing nonexistent problems is of course a waste of time, and you may even introduce new pain points or other problems when doing this.
There may be several approaches ...
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