User Experience Innovation: User Centered Design that Works

Peter Dam Nielsen, Customer Experience Leader, Schneider Electric:

“I have had the pleasure to work closely with Christian Kraft during almost a decade in Nokia Mobile Phones. During this time, Christian Kraft has been a constant source of inspiration to me and enriched my professional innovation abilities to a degree that made me a key inventor in Nokia and made me dedicate my professional life to constantly seek better and newer ways of meeting and exceeding the customer’s expectations.

With this book, Christian Kraft has deservedly established himself as one of the pioneers within User Experience Innovation and I am convinced that with this book, not only larger corporations who seek methods to increase creativity and put more focus on innovation, ...