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User Experience in the Age of Sustainability

Book Description

User Experience in the Age of Sustainability focuses on the economic, sociological and environmental movement in business to make all products including digital ones more sustainable. Not only are businesses finding a significant ROI from these choices, customers are demanding this responsible behaviour. The author looks at user experience practice through the lens of sustainability whether it be a smart phone, service – based subscription solutions or sustainable packaging to expose the ways in which user researchers and designers can begin to connect to the sustainability not merely as a theoretical. This book has a practical take on the matter providing a framework along with case studies and personal stories from doing this work successfully. Both hardware and software design are covered.



  • Learn about the fundamentals of sustainability and how it can change the future of user experience professionals
  • Learn how to integrate sustainability into designs with a solid framework using user research methodology, techniques, and purposeful metrics
  • Find out how to integrate sustainability frameworks into the software and product development cycles
  • Find out how sustainability applies to mobile and digital products with discussions on user messaging, dematerialization, and efficient design
  • See how companies have made it work with case studies

Table of Contents

  1. Cover Image
  2. Contents
  3. Title
  4. Copyright
  5. Preface
  6. Biography
  7. Acknowledgments
  8. Chapter 1. Sustainability, User Experience, and Design
    1. Introduction
    2. Sustainability and User Experience
    3. Sustainability Strategy Through the Design Lens
    4. Sustainability and Businesses
    5. The Impact on Companies
    6. Greenwashing, Customer Perception, and the User Experience
    7. Carbon Footprints
    8. Signs, Symbols, and Visual Ratings of the Eco Age
    9. Sustainable Design Ethics
    10. Wrapping Up
    11. In the Next Chapter
  9. Chapter 2. Approaches to A Sustainable User Experience
    1. Introduction
    2. Approaches to A Sustainable User Experience Design Practice
    3. Other Frameworks Worth Noting
    4. Dow Jones Sustainability Index
    5. Wrapping Up
    6. In the Next Chapter
  10. Chapter 3. Product Life Cycle and Sustainable User Experience
    1. Introduction
    2. Sustainable User Experience: Phases and Factors
    3. Factors of Sustainability
    4. Thoughts about Ethnography, User Experience, and Sustainability
    5. Wrapping Up
    6. In the Next Chapter
  11. Chapter 4. Pulling it All Together
    1. Introduction
    2. Emerging Role of User Experience in the Sustainable Design Process
    3. The Users’ Perception and Product Experience
    4. The User, the Research, and the Findings
    5. Businesses, Trends, and Sustainability Strategies
    6. Pulling Together Traditional Tools and New Ideas
    7. Life Cycles: Connecting Design, Development, and Sustainability
    8. A Proposed Framework
    9. Keeping Track: Sustainability Reporting
    10. Connecting the User Experience Dots
    11. From Findings to Data and Presentation
    12. From Findings to User Interface Design
    13. Bottom-Line Impact: Selling the Sustainable User Experience
    14. Thoughts on Product Functionality and User Experience
    15. Sustainability Design and the Challenge Ahead
    16. What Does It Mean to User Experience and Design Practitioners?
    17. Wrapping Up
    18. In the Next Chapter
  12. Chapter 5. Usable and Sustainable
    1. Introduction
    2. Sustainability and Efficiency, Learnability, Effectiveness, and Satisfaction
    3. Sustainability and Accessibility
    4. “The User Is Always Right” and Sustainability
    5. The Changing User
    6. User Perception in the Context of User Research
    7. Green Consumers to Product Users
    8. The Special Case of Visual and Interaction Design
    9. Case Studies in Sustainability
    10. Wrapping Up
  13. General Resources
    1. Sustainability Books for Designers and Researchers
    2. Sustainability Frameworks
  14. Reference
  15. Index