Contents
The three keys to functionality
From click to conversion: making sure the buttons work
Browser wars, hardware headaches
Don’t sweat the home page. Fine-tune your forms.
Four keys to creating functional forms
Instructions and functionality
Navigation: Getting folks where they want to go
Understand your goals and keep them in focus
A true story about a fairy tale
Functionality can change over time
The myth of two-way communication
Three traditional keys to responsiveness
A fourth view: “Responsive design”
“Wake up, you stupid machine!”
A closer look at transitional techniques
Transitional techniques and physical objects
Response mechanisms in the online environment
Response mechanisms in physical objects
Henry Dreyfuss: Introducing ergonomics to industrial design
Buttons: Why bigger sometimes is better
Tabs and other keyboard shortcuts
Giving inconvenience a positive spin
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