Table of Contents
Chapter 1. Usability and Usability Testing
Defining Usability for Surveys
Importance of Usability Testing as a Pretesting Methodology
Usability Testing Does Not Replace Good Design
Overview of the Usability Testing Process
Chapter 2. Respondent–Survey Interaction
Sources of Potential Errors in Surveys
How Respondents Answer Survey Questions
How Respondents Interact With Surveys
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