Section V
Wider Considerations
Introduction
“The greater danger for most of us lies not in setting our aim too high and falling short; but in setting our aim too low, and achieving our mark.”
— Michelangelo Buonarroti
This section takes a broader view and considers user interactions with government “in the large.” The section has three chapters:
The chapters in this section take a step back from users’ direct interactions with information and communications technology and thus from usability and UX as the field traditionally considers them. The authors in this section take a larger view of UX in government, addressing ...
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