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Usability in Government Systems by Dianne Murray, Elizabeth Buie

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Section II

Internal Systems

Introduction

Simplicity is the ultimate sophistication.”

— Leonardo da Vinci

This section illustrates some of the usability issues that are unique to government systems whose users are inside the government. The section has four chapters:

The first three deal with systems for managing unpredictable conditions: military aviation, terrorist attacks, and disruptions to critical infrastructures such as transportation and communications. The fourth deals with systems that support ...

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