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Usability in Government Systems by Dianne Murray, Elizabeth Buie

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Glossary of Terms

Access to Services Strategy A CRM approach for local government information services that separates customer contact management from the delivery of complex services.

Accessibility The usability of a product, service, environment, or facility by people with the widest range of capabilities (ISO 9241-20). Also, the provision of equal access to all individuals, particularly users with disabilities, to interact with technology, regardless of the method of access (e.g., mobile device or assistive technology).

Agile processes Software engineering methodology based on iterative and incremental development, where requirements and solutions evolve through collaboration between self-organizing, cross-functional teams. The term stems ...

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