*Apogee Usability Asia Ltd., Hong Kong
†UX Consulting Pte Ltd., Singapore
“Let go of the need to be an ‘expert,’ work alongside the people who live the situation every day and let the new thing be born through that collaboration.”
— Marc Rettig
Dealing with the government and government departments feels, at times, like jumping into the unknown without a parachute. Sometimes it feels as if we, the citizens, want to have as little interaction with the government as possible, expecting nothing more than poor experiences, frustration, waiting for answers in places where we do not know how to get answers, with the aim of making ...