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Usability in Government Systems by Dianne Murray, Elizabeth Buie

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Chapter 21

Adapting e-gov Usability Evaluation to Cultural Contexts

Torkil Clemmensen* and Dinesh Katre

*Copenhagen Business School, Denmark

†Centre for Development of Advanced Computing, Pune Area, India

“I hate this, I HATE this … so wildly that I will go back to saving coins in my mattress …”

— Anders Matthesen, Danish stand-up comedian and user of e-gov solution

Introduction

In the global world of today, e-government (e-gov) usability has to be defined and evaluated in an increasing number of different cultural contexts. The complex interplay and information exchanges between the models of government-to-government (G2G), government-to-business (G2B), and government-to-citizen (G2C) in different countries and cultural contexts pose different ...

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