O'Reilly logo

Usability in Government Systems by Dianne Murray, Elizabeth Buie

Stay ahead with the world's most comprehensive technology and business learning platform.

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, tutorials, and more.

Start Free Trial

No credit card required

Chapter 19

Models as Representations for Supporting the Development of e-Procedures

Marco Winckler* and Philippe Palanque

*ICS-IRIT, University Paul Sabatier, France

†LIIHS-IRIT, University Paul Sabatier, France

“Everything should be made as simple as possible, but no simpler.”

— Albert Einstein

Introduction

Government agencies are increasingly moving toward providing Web support for their administrative procedures. Such Web applications must do five important things:

1. Ensure the security of information exchange (authentication of users, date, and time, secure transfer of data, etc., as discussed in Chapter 14, User Issues in Security).

2. Provide an efficient notification system that helps all users (citizens and organizations) to monitor ...

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, interactive tutorials, and more.

Start Free Trial

No credit card required