O'Reilly logo

Usability in Government Systems by Dianne Murray, Elizabeth Buie

Stay ahead with the world's most comprehensive technology and business learning platform.

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, tutorials, and more.

Start Free Trial

No credit card required

Chapter 18

User-Centered Requirements Definition

Alistair Sutcliffe* and Jan Gulliksen

*Manchester, UK.

†KTH – Royal Institute of Technology, Stockholm, Sweden.

“Every truth passes through three stages before it is recognized. In the first, it is ridiculed, in the second it is opposed, in the third it is regarded as self-evident.”

— Arthur Schopenhauer

Introduction

The process of requirements analysis and specification is one of the most critical parts of any system development. Getting requirements wrong leads to cost overruns and, in the worst cases, abandoned systems and wasted public funds. For many workers in public authorities, abandoning the system is not an option, so the consequences can be frustration, stress, and eventually work ...

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, interactive tutorials, and more.

Start Free Trial

No credit card required