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Usability in Government Systems by Dianne Murray, Elizabeth Buie

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Chapter 17

ISO Standards for User-Centered Design and the Specification of Usability

Jonathan Earthy*, Brian Sherwood Jones and Nigel Bevan

*Lloyd’s Register Group, London, UK.

†Process Contracting Ltd., Coylton, Scotland, UK.

‡London, UK.

“I’m not sure why standards get such short shrift. After all, they are a distillation of the best practice prepared by the peers of those who should be glad of their support.”

— Danny Dresner (UK National Computing Centre)

Introduction

This chapter is about the standards for usable systems from the International Organization for Standardization (ISO). It explains how to conform to the ISO standards for user-centered design and the specification of usability. To emphasize the impact on stakeholders who might ...

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