Usability in Government Systems

Closing Thoughts

Although nature commences with reason and ends in experience it is necessary for us to do the opposite, that is to commence with experience and from this to proceed to investigate the reason.

Leonardo da Vinci

This book has addressed a wide range of topics relevant to usability and user experience in government systems, from history to principles, from design features to process. We have explored these in diverse types of systems, from public web sites to military command-and-control systems, from the anthropometrics of fingerprint scanners to the highest level systems of public policy. The authors of these chapters have illustrated the ways in which these issues affect the lives of citizens and the quality of their government ...