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Unleashed Skype for Business

Book Description

Skype for Business Unleashed

This is the most comprehensive, realistic, and useful guide to Skype for  Business Server 2015, Microsoft’s most powerful unified communications system. Four leading Microsoft unified communications consultants share in-the-trenches guidance for planning, integration, migration, deployment, administration, and more.

The authors thoroughly introduce Skype for Business 2015’s components and capabilities, as well as changes and improvements associated with the integration of popular Skype consumer technologies. You’ll find detailed coverage of IP voice, instant messaging, conferencing, and collaboration; and expert guidance on server roles, multi-platform clients, security, and troubleshooting.

Reflecting their unsurpassed experience, the authors illuminate Microsoft’s new cloud-based and hybrid cloud architectures for unified communications, showing how these impact networking, security, and Active Directory. They cover SDN for unified communications; interoperation with consumer Skype and legacy video conferencing; quality optimization, mobile improvements, and much more.

Throughout, the authors combine theory, step-by-step configuration instructions, and best practices from real enterprise environments. Simply put, you’ll learn what works–and how it’s done.

Detailed Information on How To

·         Plan deployments, from simple to highly complex

·         Deploy Skype for Business Server 2015 as a cloud or cloud-hybrid solution

·         Walk step by step through installation or an in-place upgrade

·         Overcome “gotchas” in migrating from Lync Server 2010 or 2013

·         Leverage new features available only in cloud or cloud-hybrid environments

·         Implement and manage Mac, mobile, Windows, browser, and virtualized clients

·         Establish server roles, including front end, edge, and mediation server

·         Make the most of Skype for Business Server 2015’s enhanced mobile experience

·         Manage external dependencies: network requirements, dependent services, and security infrastructure

·         Efficiently administer Skype for Business Server 2015

·         Provide for high availability and disaster recovery

·         Integrate voice, telephony, and video, step by step

·         Avoid common mistakes, and discover expert solutions and workarounds

Category: Business Applications

Covers: Skype for Business

User Level: Intermediate—Advanced

Table of Contents

  1. About This E-Book
  2. Title Page
  3. Copyright Page
  4. Contents at a Glance
  5. Table of Contents
  6. Foreword
  7. About the Authors
  8. Dedications
  9. Acknowledgments
  10. We Want to Hear from You!
  11. Reader Services
  12. Part I Overview
    1. Chapter 1 What Is Skype for Business?
      1. Skype for Business Server Overview
      2. Skype for Business Server Terms and Acronyms
      3. Versions and Licensing
      4. Integration with Other Microsoft Applications
      5. Summary
    2. Chapter 2 What’s New in Skype for Business?
      1. Animated Emoticons … and Consumer Integration
      2. New Topologies and Supported Architectures
      3. Hybrid and Online Features
      4. Enhanced Mobile Experience
      5. In-place Upgrades
      6. Summary
    3. Chapter 3 Business Case for Skype for Business?
      1. Why Unified Communications
      2. Unified Communications Return on Investment (ROI)
      3. Why Skype for Business Server 2015 for Unified Communications
      4. Summary
  13. Part II Skype for Business Server 2015 Server Roles
    1. Chapter 4 Skype for Business Server 2015 Front End Server
      1. Front End Server Installation
      2. Installation
      3. Configuration and Administration Overview
      4. Troubleshooting
      5. Best Practices
      6. Summary
    2. Chapter 5 Skype for Business Server 2015 Edge Server
      1. Edge Server Overview
      2. Edge Server Installation
      3. Edge Server Configuration
      4. Edge Server Administration
      5. Edge Server Troubleshooting
      6. Best Practices
      7. Summary
    3. Chapter 6 Skype for Business Server 2015 Monitoring and Archiving Best Practices
      1. Installing Monitoring Components
      2. Monitoring Configuration
      3. Monitoring Administration
      4. Monitoring Troubleshooting
      5. Installation of Call Quality Dashboard Components
      6. Enabling CQD in Skype for Business Online
      7. Call Quality Dashboard Configuration
      8. Call Quality Dashboard Administration
      9. Archiving Components Troubleshooting
      10. Archiving Components Installation
      11. Archiving Configuration
      12. Archiving Administration
      13. Archiving Troubleshooting
      14. Best Practices
      15. Summary
    4. Chapter 7 Skype for Business Server 2015 Mediation Server
      1. Mediation Server Overview
      2. Mediation Server Design Considerations
      3. Mediation Server Installation and Configuration
      4. Mediation Server Administration
      5. Mediation Server Troubleshooting
      6. Best Practices
      7. Summary
    5. Chapter 8 Persistent Chat
      1. Persistent Chat Overview
      2. Persistent Chat Deployment
      3. Configuring Persistent Chat
      4. Persistent Chat Administration
      5. Skype Online and Hybrid Environments
      6. Persistent Chat Troubleshooting
      7. Best Practices
      8. Summary
  14. Part III External Dependencies
    1. Chapter 9 Network Requirements and Best Practices
      1. Managed and Unmanaged Networks
      2. IPv6 Support
      3. Network Discovery
      4. Edge: Interactive Connectivity Establishment and External Communications
      5. Calculating Bandwidth Requirements
      6. Wireless Networks
      7. Call Admission Control
      8. Quality of Service
      9. Software Defined Networking
      10. Summary
    2. Chapter 10 Dependent Services
      1. Active Directory Dependencies
      2. Domain Name System Dependencies
      3. Server Certificates Dependencies
      4. Network Dependencies
      5. Office Web Apps Server Dependencies
      6. SQL Server Dependencies
      7. Summary
    3. Chapter 11 Firewall, Reverse Proxy, and Security Requirements
      1. Firewall Requirements
      2. Ports Required for Internal and External Access
      3. Using Network Address Translation (NAT) with Skype for Business Server 2015
      4. Reverse Proxy Requirements
      5. Reverse Proxy Configuration
      6. File Share Permissions
      7. Securing Service Accounts
      8. Security Threats
      9. Summary
  15. Part IV Administration and Management
    1. Chapter 12 Monitoring Skype for Business Server 2015
      1. Understanding Key Areas to Monitor in Your Deployment
      2. Monitoring the Health and Performance of Skype for Business Server 2015
      3. Summary
    2. Chapter 13 Administration of Skype for Business Server 2015
      1. Administration Overview
      2. Leverage Get-Help
      3. Using the Skype for Business Topology Model
      4. Managing Servers and Users
      5. Configuring Quality of Service
      6. Troubleshooting
      7. Third-party Tools
      8. Best Practices
      9. Summary
    3. Chapter 14 High Availability and Disaster Recovery
      1. Defining Business Requirements for High Availability and Disaster Recovery
      2. Designing for High Availability
      3. Designing for Disaster Recovery
      4. Configuring Skype for Business Server 2015 for High Availability
      5. Executing Disaster Recovery Procedures
      6. Summary
  16. Part V Migrating from Older Versions
    1. Chapter 15 Migrating from Lync Server 2010/2013
      1. Migration Steps: Side-by-Side Method
      2. Completing the Migration to Skype for Business Server 2015
      3. Migration Steps: In-place Upgrade Method
      4. Troubleshooting
      5. Best Practices
      6. Summary
  17. Part VI Skype for Business Server 2015 Voice, Video, and Integration
    1. Chapter 16 Skype for Business Server 2015 Telephony and Voice Integration
      1. Understanding Telephony Fundamentals
      2. Integration Methods
      3. End-User Scenarios
      4. Analog Devices
      5. Skype for Business Voice Routing
      6. Best Practices
      7. Summary
    2. Chapter 17 Advanced Skype for Business Server 2015 Voice Configuration
      1. Building the Skype for Business Topology
      2. Voice Routing
      3. Voice Features
      4. Advanced Enterprise Voice Features
      5. Dial-in Conferencing
      6. Response Groups
      7. Best Practices
      8. Summary
    3. Chapter 18 Skype for Business Native Video and Data Conferencing
      1. Skype for Business Peer-to-Peer Video
      2. Skype for Business Server 2015 Video Conferencing
      3. Skype for Business Server 2015 Data Conferencing
      4. Summary
    4. Chapter 19 Skype for Business Video Integration with Third-Party Products and Services
      1. Microsoft Video Interoperability Server (VIS)
      2. Third-Party Video Integration Basics
      3. Gateways
      4. Back-to-Back User Agents
      5. Edge Traversal
      6. Native Registration
      7. Multipoint Control Units
      8. Software Plugins
      9. Solution Comparisons
      10. Summary
  18. Part VII Integration with Other Applications
    1. Chapter 20 Unified Contact Store, Exchange, and SharePoint Integration
      1. Server-to-Server Authentication
      2. Exchange Integration Features
      3. SharePoint Integration Features
      4. Summary
    2. Chapter 21 Developing Skype for Business Solutions
      1. Overview of Skype for Business Applications
      2. Choosing a Skype for Business SDK
      3. Skype for Business Application Scenarios
      4. Debugging Skype for Business Applications
      5. Summary
  19. Part VIII Office 365 and Skype for Business Server 2015 Online
    1. Chapter 22 Skype for Business Online and Hybrid Deployments
      1. Overview of Skype for Business Online and Office 365
      2. System Requirements
      3. Experiencing Skype for Business Online
      4. Deploying Skype for Business Online
      5. AD FS Deployment for SSO
      6. Configuring Directory Synchronization
      7. Skype for Business Hybrid Deployment
      8. Summary
    2. Chapter 23 Skype Integration
      1. Skype Connectivity Features
      2. Configuring Skype Connectivity for Skype for Business Server 2015
      3. Configuring Skype Connectivity for Office 365
      4. Troubleshooting Skype Connectivity
      5. Summary
  20. Part IX Clients
    1. Chapter 24 Microsoft Lync for Mac Client
      1. Installing the Client
      2. Feature Comparison
      3. Navigation and Layout
      4. Managing Contacts
      5. Managing Groups
      6. IM Features
      7. Audio/Video Calls and Conferencing
      8. Making a Video Call
      9. Web Conferencing
      10. Client Integration with Other Applications
      11. Troubleshooting
      12. Best Practices
      13. Summary
    2. Chapter 25 Mobile Clients
      1. Introducing New Mobile Features
      2. Understanding Skype for Business Mobility
      3. Deploying Skype for Business Mobility
      4. Summary
    3. Chapter 26 Windows and Browser Clients
      1. Installing the Client
      2. Signing In
      3. Navigating in the Client
      4. Peer-to-Peer Conversations
      5. Conferencing
      6. Understanding Persistent Chat
      7. Integration with Other Applications
      8. Skype for Business Server Browser Capabilities
      9. Skype for Business Server 2015 Web App Technical Review
      10. Requirements to Deploy Skype for Business Browser Functionality
      11. Summary
    4. Chapter 27 VDI
      1. VDI Basics
      2. The Lync VDI Plugin
      3. Protocol Partner Solutions for the Lync VDI Plugin
      4. Thin Client Hardware Optimized for Skype for Business
      5. Summary
    5. Chapter 28 UC Endpoints
      1. Standalone IP Phones
      2. USB Headsets, Speakerphones, and Handsets
      3. Webcams
      4. Conferencing Devices
      5. Best Practices
      6. Summary
  21. Part X Planning for Deployment
    1. Chapter 29 Planning for Skype for Business Online and Hybrid Deployments
      1. Comparing Topology Options
      2. Skype for Business Online and Office 365 Subscription Plans
      3. Planning for Single Sign-On with AD FS
      4. Planning for Directory Synchronization
      5. Planning for Skype for Business Online
      6. Planning for a Hybrid Deployment
      7. Summary
    2. Chapter 30 Virtualization Support
      1. Virtualization Configuration
      2. Skype for Business Server Virtualization Support Guidelines
      3. Skype for Business Server 2015 Virtual Machine Recommendations
      4. Host Server Hardware Recommendations
      5. Skype for Business Server 2015 Sample Virtual Topologies
      6. Best Practices
      7. Summary
    3. Chapter 31 Planning for Basic Skype for Business Server 2015 Services
      1. Determining the Scope of the Deployment
      2. Determining Your Infrastructure Needs
      3. Planning for Capacity
      4. Planning for Instant Messaging
      5. Planning for Conferencing
      6. Planning for Clients and Devices
      7. Planning for Archiving
      8. Defining Your Archiving Requirements
      9. Planning for Management
      10. Documenting the Plan
      11. Best Practices
      12. Summary
    4. Chapter 32 Planning to Deploy External Services
      1. Determining Feature Requirements
      2. Planning Edge Server Architecture
      3. Planning for High Availability
      4. Reverse Proxy Planning
      5. Planning for Certificates
      6. Network Planning
      7. Preparing for Edge Servers
      8. Summary
    5. Chapter 33 Planning for Voice Deployment
      1. Enterprise Voice Overview
      2. Integration Scenarios
      3. Active Directory Phone Number Configuration
      4. Gateways and Trunks
      5. Dial Plans
      6. Voice Policies and Voice Routing
      7. Emergency Services
      8. Response Groups
      9. Summary
  22. Index