Chapter 15. Interacting With Users
You will learn about the following in this chapter:
The types of users you can expect to encounter as a Unix system administrator
Forums and techniques for communicating with users
How to manage problem users
Problem prevention methods
Resolving remote user issues
How to locate and contact remote administrators
Users are the system administrator's customers and clients. This relationship holds true whether you administer a single development system for three programmers or an e-commerce site serving one million people. Understanding the different types of users on the systems and knowing how to manage, control, and communicate with them are skills as essential to good system administration as an understanding of ...
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