Observing Production Values
This isn't a book on morality, but every system administrator should know and obey his or her own set of production values. Production values are the rules that minimize risk on production servers and can prevent outages from occurring in the first place. Production values may differ from organization to organization, and even from person to person, but they should all include your department's commitment to honor these basic promises:
To use production servers appropriately
To announce all maintenance
To watch logs and monitors
To respond quickly to outages
Establishing and honoring production values is essential to establish credibility and respect for you and your IT department. To better understand the issues involved ...
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