Chapter 8. Service Outages
You will learn about the following in this chapter:
The seven most common types of service outages and their causes
How to schedule maintenance for minimum business disruption
Best practices for performing maintenance within scheduled outage times
Assessing service performance for compliance with service level agreements
Effective procedures for responding to and resolving service outages
Analyzing the root causes of service outages
Information technology is the lifeblood of most organizations. Revenues, production, scheduling, sales, and many other business functions rely on fully functional IT services. Service outages can represent tremendous losses—in revenues, personnel time, customer goodwill, and other important business ...
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