Advertising Your Support Department
A well-managed support staff isn't of much use if nobody knows how to get in touch with them. Unfortunately, this is the case at many sites, and poor users have to rely on word of mouth to figure out how to get their questions answered. Make finding technical support easy for your users. Unix has several options for presenting banners of information to users. The easiest and most reliable of these options is the message of the day, more commonly known as the motd (pronounced “motdee”).
The message of the day is a simple text file, located at /etc/motd, that is displayed every time a user logs in. Among other notices, you should mention where to go for help with the particular system the user has logged into. ...
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