Unix® System Management Primer Plus

Chapter 5

1:	Why should a system administrator set some free time aside from his or her daily routine tasks?
A1:	A system administrator should set aside free time each day to accommodate emergency situations that might occur, interfering with his or her other daily activities. If everything is quiet, that time can be used to catch up on other work, like reading mailing lists and checking on the latest operating system patches.
2:	What are some ways you can reduce help desk staff turnover?
A2:	You can reduce help desk staff turnover by providing adequate training and tools so help desk staff can perform their jobs effectively. Meeting with HD staff periodically to assess current support problems and gather input on various support issues is another ...