CHAPTER SIX
ORGANIZATIONAL GOALS AND EFFECTIVENESS
Organizations are goal-directed, purposive entities, and their effectiveness in pursuing those goals influences the quality of our lives and even our ability to survive. Virtually all of management and organization theory is concerned with performance and effectiveness, at least implicitly. Virtually all of it is in some way concerned with the challenge of getting an organization and the people in it to perform well. This chapter first discusses major issues about organizational goals and the goals of public organizations, including observations that other authors have made about how public organizations’ goals influence their other characteristics. Then the chapter reviews the models of organizational ...
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