Chapter Eight
Management Scenarios
In this chapter are two cases to use as exercises in the application of the concepts and techniques presented in the previous chapters. Each case looks at a “real-life” scenario and asks you to help analyze and solve the problem.
PHIL, CARLO, and LOIS
Phil stormed out of Carlo's office feeling that he had failed again. Carlo, the department manager, had just dismissed Phil's progress report on the Juno project—with no justification, Phil thought angrily. It was a carefully structured report describing in exquisite detail every meeting and design detail that had been undertaken since the week before. Phil had been especially thorough with it, hoping finally to impress Carlo. Now he felt that he might as well ...
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