8.1. Bringing It All Together
It can be difficult to achieve effective governance without an accurate view of the collective needs of all the business units that rely on IT to support their strategic goals.
Many IT organizations are in reactive mode when it comes to supporting business needs (commonly referred to as demand). This demand takes on multiple forms and includes strategic/transformational projects (projects with significant impact on the business, such as creating a website for online sales); tactical projects to help run the business; and even casual, one-off operational service requests, which may include moves, changes, problems, and fixes. By adhering to a rigorous portfolio management process, you can capture this demand in a ...
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