Advance Praise for Uncommon Service
“If you believe in service excellence, you must read this book. In it you will discover the importance of making the right choices and trade-offs in your business model so that your team can consistently deliver uncommon service.”
—Carlos Rodríguez-Pastor, Chairman, Interbank Group
“Frances Frei and Anne Morriss’s Uncommon Service is a joy to read and a treasure to study. The authors provide both theories of how great service works and case studies that demonstrate how to make it happen. Always intuitive, never patronizing, and really smart, Uncommon Service will help any executive—in a big company or small, public firm or nonprofit organization—think creatively about how to deliver service that truly works.” ...
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