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Uncommon Leadership by Anthony Sturgess, Phil Higson

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LEADING WITH SERVICE

SERVING COLLEAGUES AND CUSTOMERS THROUGH COMMON TOUCH LEADERSHIP

KEY TOPICS

•  The poor aren’t creditworthy.

•  Upside-down leadership.

•  Upside-down thinking.

•  A simple thank-you.

•  Talking with crowds, walking with kings.

FIGURE 4.1 Serving

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Banks don’t lend to the poor. Bad debt can be hard enough to manage, even in the best of circumstances. And if there is one lesson we’ve learned from the 2008 banking crisis, when even the wealthy West was struggling, surely it’s that the poor aren’t creditworthy. Or is it? Back ...

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