Suggestions de lecture
Brutus, S., & Manoogian, S. (1997). The art of feedback. Leadership in Action, 17(3), 8-10. Greensboro, NC: Center for Creative Leadership.
Buron, R. J., & McDonald-Mann, D. (1999). Giving feedback to subordinates. Greensboro, NC: Center for Creative Leadership.
Dorn, R. C. (1982). Performance problems: Taking action. Issues & Observations, 2(3), 6-7. Greensboro, NC: Center for Creative Leadership.
Fleenor, J. W., & Prince, J. M. (1997). Using 360-degree feedback in organizations: An annotated bibliography. Greensboro, NC: Center for Creative Leadership.
Goleman, D. (1998). Working with emotional intelligence. New York: Bantam Books.
Kirkland, K., & Manoogian, S. (1998). Ongoing feedback: How to get it, how to use it. ...
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