The Case Study
In the book, we follow a case study of a fictitious company, EAB Healthcare, Inc., to demonstrate how they began to understand their business systems, how they made changes to those systems to better serve their customers (both internal and external), and how they designed new elements in their database to best serve their purposes.
EAB Healthcare is a fictional provider of physical rehabilitation and nursing care to older adults. While traditional healthcare facilities are suffering financial difficulties and are undergoing industry-wide consolidation, EAB has been tremendously successful. This is primarily due to their innovative rehabilitative therapy programs and their focus on efficient facility operation.
In an effort to ...
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