Chapter 14. HR Outsourcing and Metrics
Any modern writing on HR includes some commentary on the prevalence of HR outsourcing (HRO). Since this book is on HR measurement and metrics, this would seem an opportune time to introduce outsourcing here. When writing about HRO and HR metrics the temptation is to list the myriad functional areas, associated measures, and service levels and, while tempting and of possible interest to a few, those looking for that data won’t find it in this chapter.
If you’re an HR professional looking for benchmarking data on which to make guesstimates on the applicability of outsourcing to your organization, those resources are plentiful... elsewhere. This chapter is about the importance of HR measurement in the broader scope of HR service delivery in which outsourcing plays a prominent role.
Get Ultimate Performance: Measuring Human Resources at Work now with the O’Reilly learning platform.
O’Reilly members experience books, live events, courses curated by job role, and more from O’Reilly and nearly 200 top publishers.
