Ultimate Performance: Measuring Human Resources at Work

Hiring Manager Satisfaction

Also known as Customer Satisfaction, this is the hiring manager’s satisfaction rating for the hiring process. Hiring Manager Satisfaction has been traditionally measured after the recruiting process has been completed. However, there is an inherent problem with this approach: namely, the hiring manager has no preestablished guidelines by which to judge the recruiter. A better questionnaire is one that is completed before and after the recruitment process of a new position. This ensures that everyone is clear about expectations.

It is common in industry today for companies to measure the satisfaction of customers with the products or services they have purchased. Many of these efforts provide insightful information and help guide product and service level improvements. However, efforts to measure the satisfaction of hiring managers (as customers) with their staffing services have generally proved to be of limited value. Typically assessed after the fact, if at all, and on an ad-hoc individual manager basis, many of these approaches have provided one-sided information offering little about improving staffing effectiveness to help achieve business goals. The inherent problem with this approach is that the hiring manager has no preestablished guidelines by which to judge the recruiter. A better technique is a questionnaire that is completed before and after the recruitment process of a new position. This ensures that everyone is clear about expectations. ...