Chapter 1. Introduction

If you are like most managers, you really don’t like user acceptance testing (UAT). You can’t shake the feeling that the whole UAT process could be run more efficiently. After all, your time is otherwise spent doing unimportant things like bringing in revenue, sending out products, keeping customers happy, or processing payments—none of which take any time off. I’m here to tell you that there is a different way that can actually save you time and resources. And better yet, there are a few simple techniques you can easily learn and implement, whether you are a full-time UAT coordinator or you only spend a few weeks a year on UAT work. You may be thinking that test management is the responsibility of another department; ...

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