Conclusions
In conclusion, answers to questions about technology-mediated trust involve a combination of technology and also changing human attitudes and behavior. To determine whether a system is trustworthy, we must ask whether we have assurance that the system will behave as it should and also whether we trust the people behind the technology. We trust the people if we believe that they will not exploit their potential to hurt us. Business with strangers is risky, no less so for business partners online than it is offline [Jupiter 2001].
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