CHAPTER 1Create Your Trust-Pocket

If your actions inspire others to dream more, learn more, do more, and become more, you are a leader.

~ John Quincy Adams

Ebenezer Scrooge is not a typical model for leaders, but he’s a good place to start. Working in his establishment would be the antithesis of a thriving, winning trust-pocket. Still, as self-serving and stone-hearted as Dickens’s character appears, he did get a few things right. Scrooge didn’t profess that Bob Cratchit was his most important asset, or suggest that if Bob worked harder he’d be rewarded. He didn’t claim they were in it together, or that they were both suffering in economic downtimes. Ebenezer Scrooge rendered no unkept promises, offered no dangling carrots, and established no ...

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