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Trust in Transition: Navigating Organizational Change by Bob Whipple

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25

People in Denial

“We live in a world of denial, and we don’t know what the truth is anymore.”

Javier Bardem

In this chapter you will learn:

•  Denial is the most common reaction to a reorganization.

•  The best way to deal with denial is to communicate the change in ways that allow venting.

•  When people are in deep grief, do not try to cheer them up with predictions of a brighter future. It may backfire.

When human beings are exposed to a great shock, they have a defense mechanism called denial. When a parent loses a child to a tragic accident, it is common for the parent to be unable to believe what has just happened. Sometimes, in severe ...

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