Trust in Transition: Navigating Organizational Change

Appendix: Key Points

Recognize That There Are Two Simultaneous Processes

While the major change process appears to be one rather complex system from the outside, there are actually two distinct processes going on inside. One is the mechanical process to accomplish the new configuration and the other is the people process where the culture reacts to the mechanical process and tries to move from the old configuration to the new one. The most common mistake made in reorganizations is to put too much emphasis on the mechanical side and not enough effort into working on the culture. This limited focus is the primary reason for the dismal track record ...