CONTENTS
Important Message to the Individual Reader
A Note on Vocabulary and Cultural Differences
A Note on Our Perspectives and Prior Work
CHAPTER 1 Business and IT in Turbulent Times
Turbulence and Uncertainty Challenge Enterprises
This Is Not About Alignment (Entirely)
The Problem of Business and IT Relationships
Strategic IT Management Changes the Mental Models about IT in the Enterprise
To Whom Are We Writing? Who Is Our Audience? Whose Mental Models Are We Changing?
Trust and Performance Are Highly Correlated
Trust and Partnership Are Highly Correlated
Context and Performance Affect Trust and Ability to Partner
Trust and the Total Value Performance Model
The Role of Executive Leadership
CHAPTER 3 A Staircase to Trust
Trust Improves Business Performance
Can Trust between Business and IT Be Built?
Personal Trust versus Organizational Trust
Maslow's Hierarchy of Needs and IT
Business Requirements for Total Value Performance
How Does Trust Affect IT Strategy in Turbulent Times?
Producing Business Outcomes—An Assessment
CHAPTER 4 IT Strategy in Turbulent Environments
How Do Organizations Cope with Change and Turbulence?
Assessing Turbulence in the Enterprise
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