Acknowledgments

We have been surrounded by a circle of people who have trusted and believed in us, trusted in the contribution this book will make to others, and who have provided invaluable support in bringing this work to fruition.

From Berrett-Koehler, we thank Steve Piersanti for embracing our vision of this third edition, for his thoughtful guidance on shaping its editorial direction, and for challenging us to sharpen our voice. We thank Kristen Frantz, a longtime adviser who provides steady direction and friendship. We thank Tricia Molly and Pat Buehler, whose feedback grounded our approach to this project. We thank the Berrett-Koehler staff for their trust in what this book would bring.

Jill Swenson helped us to refine the structure of ...

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