Trust and Betrayal in the Workplace



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PART II WHAT TRUST MEANS AND HOW TO BUILD IT: TRANSACTIONAL TRUST

Transactional trust is a mutual exchange; it is reciprocal and is created incrementally over time. In other words, you’ve got to give trust to get it. There are three types of transactional trust: contractual trust, communication trust, and competence trust. Each type is associated with specific behaviors that build and sustain relationships in the workplace.

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Figure 1 Transactional Trust