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NINE

Aligning Culture

Alignment provides predictability. Predictability provides safety. Safety provides confidence. Confidence provides performance.

I'll never forget, when at the age of nine, my father took me to New York's I Yankee Stadium to see my first baseball game. As we walked through the tunnel into the bright light afternoon sun, I was instantly mesmerized by the vastness of the stands, the brilliance of the green lawn across the field, the famous white veneer from which Yankee banners hung, and the proudly displayed flags, representing the team's World Championships.

This is a place of heroes. I could feel the energy that electrified ...

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