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True Alignment by Edgar Papke

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TEN

Aligning Leadership

Role Modeling, Reinforcement, Reputation

WHAT WE EXPECT OF LEADERS

A couple months ago, on a plane waiting to take off from London to New York, the passenger next to me introduced herself. Her name was Rosemary. She sold electrical parts and was headed to New Jersey to meet with a perspective supplier. She asked what I did, and I told her. “I know plenty of people who could use your help,” she laughed. “I get that a lot,” I told her. “Most people know someone they think should be talking to me—usually their boss.” After a brief pause, she leaned over and quietly said, “He drives me crazy—absolutely crazy.” “Really? How?,” ...

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