Chapter 9. Troubleshooting Tools

NetScaler has extensive logging and tracing capabilities and includes some GUI-based tools that help you with issue analysis. To complement these, Citrix also provides external tools to support you with your NetScaler deployments and associated troubleshooting. A discussion of these various tools is the focus of this chapter. We will touch on these utilities in the following order:

  • The nsconmsg utility
  • NetScaler packet tracing (nstrace)
  • The showtechsupport utility
  • NetScaler dashboard and reporting
  • Citrix insight (TAAS)
  • Command Center and Insight Center

The nsconmsg utility

Nsconmsg is a logging process that runs nonstop on the NetScaler. It contains a snapshot of all the available counters taken once every 7 seconds. There ...

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