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Troubleshooting and Repairing Major Appliances, 3rd Edition by Eric Kleinert

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4
CHAPTER
Becoming a Professional Technician
Today’s service technician must be educated in major appliances and air conditioning theory and have the ability to diagnose problems with these products. The service technician also needs another important tool in their arsenal: customer service relations. The customer must be satisfied with the service call, the service company, and the service technician. When the service technician is in a customer’s home, to the customer, the service technician represents the service company. While the service technician is in the customer’s home, he or she must be able to accurately diagnose the problem and make efficient repairs. Repairing major appliances and air conditioners is only part of the job. The service ...

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