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Trends and Research in the Decision Sciences: Best Papers from the 2014 Annual Conference

Book Description

Decision science offers powerful insights and techniques that help people make better decisions to improve business and society. This new volume brings together the peer-reviewed papers that have been chosen as the "best of the best" by the field's leading organization, the Decision Sciences Institute. These papers, authored by respected decision science researchers and academics from around the world, will be presented at DSI's 45th Annual Meeting in Tampa, Florida in November 2014. The first book of papers ever assembled by DSI, this volume describes recent methods and approaches in the decision sciences, with a special focus on how accelerating technological innovation is driving change in the ways organizations and individuals make decisions. These papers offer actionable insights for decision-makers of all kinds, in business, public policy, non-profit organizations, and beyond. They also point to new research directions for academic researchers in decision science worldwide.

Table of Contents

  1. About This eBook
  2. Title Page
  3. Copyright Page
  4. Dedication Page
  5. Contents
  6. Foreword
  7. Acknowledgments
  8. About the Author
  9. Introduction
  10. 1. Disaster Response: Exploring the Impact on Area Emergency Services
    1. Abstract
    2. Introduction
    3. Literature Review
    4. Research Methodology
    5. Results and Discussion
    6. Conclusions
    7. References
    8. About the Authors
  11. 2. Toward Tornado Prediction through Neural Modeling of Radar-Indicated Storm Features
    1. Abstract
    2. Introduction
    3. Meteorological Background
    4. Methods
    5. Results
    6. Discussion and Conclusions
    7. References
    8. About the Authors
  12. 3. Use of Social Media in Disaster Management
    1. Abstract
    2. Introduction
    3. Disaster Management Phases
    4. Social Media Technology in Disaster Management
    5. Methods
    6. Results
    7. Conclusions
    8. References
    9. About the Authors
  13. 4. A Social Network Analysis of NFL Coaches
    1. Abstract
    2. Introduction
    3. Literature Review
    4. Model Development
    5. Results and Discussion
    6. Conclusions
    7. References
    8. About the Authors
  14. 5. Hotel Guest Satisfaction and Dissatisfaction Determination among Various Demographics
    1. Abstract
    2. Introduction
    3. Literature Review
    4. Hypotheses Development
    5. Methodology
    6. Results
    7. Discussions
    8. Conclusions and Extensions
    9. References
    10. About the Authors
  15. 6. CRM Maturity and Its Impact on B2B Customer Satisfaction: An Empirical Study
    1. Abstract
    2. Introduction
    3. Case Background
    4. CRM Maturity
    5. Linking CRM Maturity and Customer Satisfaction
    6. Implications
    7. References
    8. About the Authors
  16. 7. Optimal Design of Discrete Dutch Auction with Limited Running Time
    1. Abstract
    2. Introduction
    3. Literature Survey
    4. Dutch Auction Models with Discrete Bidding
    5. Numerical Results
    6. Conclusions and Discussion
    7. References
    8. About the Authors
  17. 8. A Text Mining Approach for Exploring Service Quality in Healthcare
    1. Abstract
    2. Introduction
    3. Literature Review
    4. Analysis and Results
    5. Discussion and Conclusions
    6. References
    7. About the Authors
  18. 9. Improving Timely Administration of Inhaled Medications in Hospitals
    1. Abstract
    2. Introduction
    3. Literature Review
    4. Staggered Medication Schedules and Clinician Dispatching
    5. Computational Study, Results, and Discussion
    6. Conclusions
    7. References
    8. About the Authors
  19. 10. Kidney Allocation in Dual-Organ Transplantations
    1. Abstract
    2. Introduction
    3. Literature Review
    4. Model Development
    5. Results and Discussion
    6. Conclusions
    7. References
    8. About the Authors
  20. 11. Roadmap for Transformational Change in a Hospital Setting: Longitudinal View
    1. Abstract
    2. Introduction
    3. Methodology
    4. Organizational Development (OD) Model Sequence
    5. Monitor and Measure the Results
    6. Conclusions
    7. References
    8. Appendix A
    9. About the Authors
  21. 12. Managing Globally Diverse Service Employees in Segmented Markets
    1. Abstract
    2. Introduction
    3. Literature Review
    4. Background Theory and Hypotheses
    5. Conclusions
    6. References
    7. About the Authors
  22. 13. Leading to Live: Factors Affecting Team Outcomes in Near-Death Encounters
    1. Abstract
    2. Introduction
    3. Literature Review
    4. Research Model and Hypotheses
    5. Research Design and Methods
    6. Findings and Discussion
    7. Limitations
    8. Implications for Practice and Future Research
    9. Appendix A: Summary of Original Measures
    10. Appendix B: Common Method Bias with Common Latent Factor Results
    11. Appendix C: Cronbach’s Alpha
    12. Appendix D: Model in AMOS
    13. Appendix E: CFA
    14. Appendix F: Factor Correlation Matrix
    15. References
    16. About the Authors
  23. 14. Impact of Relational Capital and Knowledge Heterogeneity on Knowledge Integration in Software Teams
    1. Abstract
    2. Introduction
    3. Theory and Hypotheses
    4. Scale Development and Data Collection
    5. Analysis and Results
    6. Discussion and Conclusions
    7. References
    8. Appendix
    9. About the Author
  24. 15. Delays in Projects: A Game Theoretic Study
    1. Abstract
    2. Introduction
    3. Literature Review
    4. Preliminaries, Model Development, and Results
    5. Discussion of Results
    6. Conclusions
    7. References
    8. About the Authors
  25. 16. Resources and Operational Performance: An Empirical Assessment
    1. Abstract
    2. Introduction
    3. Literature Review
    4. Theoretical Development
    5. Method
    6. Results
    7. Conclusions
    8. References
    9. Appendix A: Measurement Scales for Resources
    10. Appendix B: Measurement Scales for Operational Performance
    11. About the Authors
  26. 17. Satisfying Warranty Claims on an Obsolete Product
    1. Abstract
    2. Introduction
    3. Elements of the Component Phaseout Announcement Problem
    4. Literature Review
    5. Models and Analyses
    6. Summary of Lessons for Managers
    7. References
    8. Appendix
    9. About the Authors
  27. 18. Channel Structure Decisions for Manufacturers with Service Outsourcing
    1. Abstract
    2. Introduction
    3. The Model
    4. Equilibrium Analysis
    5. Conclusions
    6. References
    7. About the Authors
  28. 19. Financial Implications of JIT Logistics and Defect Bullwhip Effect
    1. Abstract
    2. Introduction
    3. Literature Review
    4. Modeling and Analysis of Propagation of Defects in a Supply Chain
    5. Numerical Example of Financial Performance Analysis
    6. Discussion and Conclusions
    7. References
    8. About the Authors
  29. 20. Do Competing Suppliers Maximize Profits as Theory Suggests? An Empirical Evaluation
    1. Abstract
    2. Introduction
    3. Literature Review
    4. Theoretical Background
    5. Hypotheses
    6. Experimental Design
    7. Results
    8. Discussion
    9. Conclusions
    10. References
    11. Appendix A
    12. About the Authors
  30. 21. Finding Relevant Variables and Interactions in Neural Network Credit Scoring Models
    1. Abstract
    2. Introduction
    3. Literature Review
    4. Credit Scoring Neural Networks with Augmented Input
    5. Experimental Results
    6. Discussion and Conclusions
    7. References
    8. About the Author
  31. 22. Airline Structural Design Choices: Panel Data Analysis
    1. Abstract
    2. Motivation
    3. Service System Design Theory
    4. Data and Experimental Methodology
    5. Discussion of Model Estimates
    6. Conclusions and Implications
    7. References
    8. About the Authors
  32. 23. A Review of Heuristic and Optimal Aircraft Boarding Strategies in the U.S. Airline Industry
    1. Abstract
    2. Introduction
    3. Survey of Boarding Strategies
    4. Realities on Aircraft Boarding
    5. Concluding Remarks
    6. References
    7. About the Author
  33. 24. Effects of Strategic Orientations and New Service Development Performance
    1. Abstract
    2. Introduction
    3. Literature Review
    4. Theoretical Development/Model
    5. Research Methods
    6. Data Analysis and Resuts
    7. Discussion and Conclusions
    8. References
    9. About the Authors
  34. 25. Productivity: A Mediator of the Relationship between CSR and Performance
    1. Abstract
    2. Introduction
    3. Literature Review and Hypotheses
    4. Methods
    5. Analysis and Results
    6. Discussion
    7. References
    8. About the Authors
  35. Index