Footnotes
Chapter 25
1 Phadke, Madhav S., Quality Engineering Using Robust Design, Englewood Cliffs, N.J., Prentice Hall, 1989, ISBN 0-13-745167-9
Chapter 26
1 Pugh, Stuart, Total Design, Integrated Methods for Successful Product Engineering, Addison Wesley, New York, 1991, ISBN 0-201-41639-5
2 Phadke, Madhav S., Quality Engineering Using Robust Design, Englewood Cliffs, N.J., Prentice Hall, 1989, ISBN 0-13-745167-9
Chapter 31
1 Robert G. Cooper, Winning at New Products: Accelerating the Process from Idea to Launch (New York: Addison-Wesley Publishing Company, 1993).
2 Alan Cooper, The Inmates Are Running the Asylum (Macmillan, 1999).
3 Francis J. Gouillart and Frederick D. Sturdivant, “Spend a Day in the Life of Your Customers,” Harvard Business ...
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