Q
Quality Function Deployment (QFD)
What Question(s) Does the Tool or Technique Answer?
Which technical specifications for a product or services offering best meet a specific set of customer requirements?
QFD helps you to
• Translate customer requirements into specific offering specifications.
• Prioritize possible offering specifications and make trade-off decisions based on weighted customer requirements and ranked competitive assessment.
Alternative Names and Variations
This tool is also known as
• House of Quality (HOQ)
• QFD matrix
• Requirement matrix
When Best to Use the Tool or Technique
Use the QFD when you are designing a product or services offering and need to select among several alternative features and functionality.
Brief Description ...
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