Appendix C. References
• ________. A Guide to the Project Management Body of Knowledge. Pennsylvania: Project Management Institute, Inc., 2000.
• Breyfogle, Forrest W. III. Implementing Six Sigma, 2nd Edition. New Jersey: John Wiley & Sons, Inc., 2003.
• Creveling, C.M., L. Hambleton, and Burke McCarthy. Six Sigma for Marketing Processes, An Overview for Marketing Executives, Leaders, and Managers.New Jersey: Prentice-Hall, 2006.
• Creveling, C.M., J.L. Slutsky, and D. Antis, Jr. Design for Six Sigma in Technology and Product Development. New Jersey: Prentice-Hall, 2003.
• Eckes, George. Six Sigma for Everyone. Hoboken, New Jersey: John Wiley & Sons, Inc., 2003.
• Gale, B. T., Managing Customer Value, ISBN: 0-02-911045-9.
• Garvin, D. A., Managing ...
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