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Treasure Chest of Six Sigma Growth Methods, Tools, and Best Practices: A Desk Reference Book for Innovation and Growth

Book Description

This reference is the first comprehensive how-to collection of Six Sigma tools, methodologies, and best practices. Leading implementer Lynne Hambleton covers the entire Six Sigma toolset, including more than 70 different tools—ranging from rigorous statistical and quantitative tools, to “softer” techniques. The toolset is organized in an easy-to-use, alphabetical encyclopedia and helps professionals quickly select the right tool, at the right time for every business challenge.

Hambleton systematically discusses which questions each tool is designed to answer; how the tool compares with similar tools; when to use it; how to use it step-by-step; how to analyze and apply the output; and which other tool to use with it. To further illustrate and clarify tool usage, she presents hundreds of figures, along with never-before-published hints, tips, and real-world, “out-of-the-box” examples.  

Coverage includes

·         Real-world guidance to help practitioners raise the most important questions and determine the best resolution

·         Statistical techniques, including ANOVA, multi-vari charts, Monte Carlo simulations, normal probability plots, and regression analysis

·         Benchmarks, capability and cost/benefit analyses, Porter’s Five Forces, scorecards, stakeholder analysis, and brainstorming techniques

·         CPM, CTQ, FMEA, HOQ, and GOSPA

·         GANTT, PERT chart, and other Six Sigma project management tools

·         7QC: cause and effect diagrams, checklists, control charts, fishbone diagram, flowchart, histogram, Pareto chart, process maps, run chart, scatter diagram, and the stratification tool

·         7M: AND, affinity diagrams, interrelationship diagrams, matrix diagrams, prioritization matrices, PDPC, and tree diagrams

·         Crystal Ball, Minitab, and Quality Companion 2 software to facilitate the use of statistical and analytical tools and more to help you become a more effective Six Sigma practitioner

·         This book is also available in a highly-searchable eBook format at and other online booksellers,.

To provide crucial context, Hambleton illuminates four leading methodologies: DMAIC, Lean Six Sigma, Design for Six Sigma, and Six Sigma for Marketing. She also presents ten electronic articles that are available for download at The articles cover proven Six Sigma best practices for accelerating growth and increasing profitability, including techniques for product development, commercialization, portfolio design, benchmark implementation, project management, and collection of customer requirements.

From start to finish, this bookdelivers fast, thorough and reliable answers—knowledge you’ll rely on in every Six Sigma project, for years to come.


Introduction       Different Methods for Different Purposes

Part I   Six Sigma Methodology Overview: Choosing the Right Approach to Address the Requirements

Section 1           Define-Measure-Analyze-Improve-Control (DMAIC)

Section 2           Lean and Lean Six Sigma

Section 3           Design for Six Sigma (DFSS)

Section 4           Six Sigma for Marketing (SSFM)

Part II Six Sigma Tools and Techniques: Choosing the Right Tool to Answer the Right Question at the Right Time

Encyclopedia     The Six Sigma Encyclopedia of Business Tools and Techniques

Summary Tool Matrix

A         Activity Network Diagram (AND) - 7M Tool

Affinity Diagram - 7M Tool

Analysis of Variance (ANOVA)

Arrow Diagram

B         Benchmarking

Box Plots[md]Graphical Tool

Brainstorming Technique

C         Capability Analysis

Cause and Effect Diagram - 7QC Tool

Cause and Effect Prioritization Matrix

Cause and Prevention Diagram

Checklists - 7QC Tool

Communication Plan

Conjoint Analysis

Control Charts - 7QC Tool

Control Plan

Cost / Benefit Analysis

Critical Path Method (CPM)

Critical-to-Quality (CTQ)

D         Data Collection Matrix

Design of Experiment (DOE)


F          Failure Modes and Effects Analysis (FMEA)


Fault Tree Analysis

Fishbone Diagram - 7QC Tool

Flowchart - 7QC Tool

G         Gantt Chart

GOSPA (Goals, Objectives, Strategies, Plans and Actions)

Graphical Methods

H         Histogram - 7QC Tool

House of Quality (HOQ)

Hypothesis Testing

I           Interrelationship Diagram - 7M Tool

K         KJ Analysis

L          Launch (or Transition) Plan

M        Market Perceived Quality Profile (MPQP)

Matrix Diagrams -7M Tool

Measurement System Analysis (MSA)

Multi-Vari Chart

Monte Carlo Simulation 

N         Normal Probability Plot

P          Pareto Chart - 7QC Tool

PERT Chart