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Trapped in the Net

Book Description

Voice mail. E-mail. Bar codes. Desktops. Laptops. Networks. The Web. In this exciting book, Gene Rochlin takes a closer look at how these familiar and pervasive productions of computerization have become embedded in all our lives, forcing us to narrow the scope of our choices, our modes of control, and our experiences with the real world. Drawing on fascinating narratives from fields that range from military command, air traffic control, and international fund transfers to library cataloging and supermarket checkouts, Rochlin shows that we are rapidly making irreversible and at times harmful changes in our business, social, and personal lives to comply with the formalities and restrictions of information systems.

The threat is not the direct one once framed by the idea of insane robots or runaway mainframes usurping human functions for their own purposes, but the gradual loss of control over hardware, software, and function through networks of interconnection and dependence. What Rochlin calls the computer trap has four parts: the lure, the snare, the costs, and the long-term consequences. The lure is obvious: the promise of ever more powerful and adaptable tools with simpler and more human-centered interfaces. The snare is what usually ensues. Once heavily invested in the use of computers to perform central tasks, organizations and individuals alike are committed to new capacities and potentials, whether they eventually find them rewarding or not. The varied costs include a dependency on the manufacturers of hardware and software--and a seemingly pathological scramble to keep up with an incredible rate of sometimes unnecessary technological change. Finally, a lack of redundancy and an incredible speed of response make human intervention or control difficult at best when (and not if) something goes wrong. As Rochlin points out, this is particularly true for those systems whose interconnections and mechanisms are so deeply concealed in the computers that no human being fully understands them.

Table of Contents

  1. Cover
  2. Title
  3. Copyright
  4. Contents
  5. Preface
  6. Acknowledgments
  7. 1. Introduction
    1. Prologue
    2. Enter the Computer
    3. Compliance and Control
    4. The Structure of the Argument
    5. The Structure of the Book
  8. 2. Autogamous Technology
    1. Introduction
    2. A Brief Historical Essay
    3. Operating Systems
    4. The Dynamics of Growth
    5. The Hegemony of Design
  9. 3. Networks of Connectivity: Webs of Dependence
    1. Introduction
    2. From Anarchy to Networks
    3. The Interconnected Office
    4. Conclusion
  10. 4. Taylorism Redux?
    1. Introduction
    2. The Search for Managerial Control
    3. The Deskilling Controversy
    4. Expertise Lost
    5. Heterogeneous Systems
    6. Conclusion
  11. 5. Computer Trading
    1. Introduction
    2. Markets and Exchanges
    3. Automating Markets
    4. Conclusion
  12. 6. Jacking into the Market
    1. The Demise of Barings P.L.C.
    2. Trading in Cyberspace
    3. Global Markets
    4. Conclusion
    5. Epilogue
  13. 7. Expert Operators and Critical Tasks
    1. Having the Bubble
    2. Pilot Error
    3. The Glass Cockpit
    4. Air Traffic Control
    5. Industrial and Other Operations
    6. The Computer in the Loop
    7. Conclusion
  14. 8. Smart Weapons, Smart Soldiers
    1. Introduction
    2. Industrial War
    3. Techno-Industrial War
    4. The Postwar Transition
    5. Quantity versus Quality
    6. Trading Tooth for Tail
    7. Conclusion
  15. 9. Unfriendly Fire
    1. Introduction
    2. A “Reasonable Choice of Disaster”
    3. The USS Stark
    4. Tragedy over the Persian Gulf
    5. Conclusion
  16. 10. The Logistics of Techno-War
    1. Introduction
    2. The Gulf War
    3. Redefining Effectiveness
    4. Computers and the Transformation of War
  17. 11. C3I in Cyberspace
    1. Introduction
    2. The Ways and Means of Modern Warfare
    3. Moving toward Cyberspace
    4. The Virtual Battlefield
    5. Conclusion
  18. 12. Invisible Idiots
    1. Introduction
    2. Standardization and Slack
    3. Virtual Organizations in a Real World
    4. Conclusion
  19. Notes
  20. Bibliography
  21. Index