EPILOGUE
How to Begin Transforming Performance Measurement in Your Organization
As you have realized, this is not a traditional book on performance measurement! There are literally hundreds of other books that emphasize the technical aspects of how to measure. The focus in this book has been on the social and organizational aspects of performance measurement that are so crucial to transforming performance measurement. Not only is it a waste of time for most people to be mired in the minutia of calculating “metrics” and performing data analysis, but it also prevents leaders and other interested stakeholders from doing what they should be doing—using measurement to make better decisions and envisioning better measures that will improve important ...
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