CHAPTER 12
Performance Measurement Maturity
The concept of maturity is popular today, with new models emerging describing many aspects of individual maturity, professional maturity, team maturity, process/program/project maturity, and organizational maturity. All of these models attempt to define, and foster, development over time. Because of the pivotal importance of performance measurement in any organization, the potential benefits of increasing its maturity are enormous. Debra Hoffman explains it this way: “Performance measurement maturity determines a company's ability to continuously improve, and is a key determinant of its future performance.”1 Although some maturation occurs naturally through normal learning and experience, it is generally ...
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