Transforming Performance Measurement

Acknowledgments

Even though I am the sole author of this book, there are more people than I can mention who contributed to it in one way or another.

My deepest thanks to Jim Spohrer, director of Almaden Services Research and a true champion of innovation at IBM, who has believed in my work on the “socialization of measurement” and protected my time so that I could write this book. I would also like to thank my colleagues in IBM Research, IBM Global Technology Services, and IBM Global Business Services, who have been invaluable sources of ideas, dialogue, and stimulation. I would also like to acknowledge all the clients over the years who have trusted my advice and provided me with the greatest laboratory there is—their organizations.

Thanks ...